A Web-based, ITIL V3 compliant help desk software for IT Support and Customer Support, from Rhea Solutions Limited. The help desk software includes a range of features including End-to-end Ticket management for both Incidents and Service Requests, Complete Email Integration, a full set of Standard and Custom reports, Automatic SLAs and Escalation Management, a real-time customizable Management Dashboard, User Feedback Surveys and a fully loaded Knowledge Base, FAQ and Forum capability. So you can provide true 24/7 support to your customers, whether they are internal or external.
Show your customers you care, with the Rhea Help Desk Software
We offer the following benefits when you purchase our products:
-Full-featured help desk software
-Cost-effective fixed-priced options. We do not quote a lower initial amount and then make you pay extra for add-on software. One price gets you all features listed for the edition.
-Pay only for the number of technicians at your company. Unlimited admin and end-users, clients, projects, tickets, surveys.
-Easy to use, simple UI with integrated Help across all pages
This software is designed for all Educational Institutions, IT Departments within SMEs, Hospitality & Public sector